Return & Refund Policy
Return & Refund Policy
Store Name: Foot Route
Email: support@footroute.shop
At Foot Route, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, the item must be:
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Unworn and unused
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In its original condition
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In the original packaging
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Accompanied by proof of purchase
To request a return, please contact us at:
Returns sent without prior authorization may not be accepted.
Non-Returnable Items
Certain items cannot be returned, including:
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Final sale or clearance items
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Gift cards
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Personalized or custom-made products
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Hygiene-sensitive items where applicable
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Email us at:
Please include your order number and clear photos of the issue so we can assist you quickly.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
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The refund will be issued to your original payment method.
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Please allow 5–10 business days for the refund to appear depending on your bank or card issuer.
Original shipping fees are non-refundable, unless the return is due to our error.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as Foot Route is not responsible for lost return packages.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us at:
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again.
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Contact your credit card company or bank.
Processing times may vary depending on your financial institution.
If you still need assistance, please contact us at:
Contact Information
If you have any questions regarding this Return & Refund Policy, please contact:
Foot Route
📧 support@footroute.shop